Contact Information

Contact us by Email, Telephone or Snail Mail

We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

• Email
• Online Form
• Telephone
• Snail Mail

Email:

For general information or assistance:
info@valoanplace.com

For loan processing inquiries or assistance:
processing@valoanplace.com

For questions regarding our website:
webmaster@valoanplace.com

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. VA Loan Place.com customers may also use our toll free telephone support center to contact a loan representative during regular business hours:

Online Form:

Do you have a question or need further information? If it is after hours or you would rather use the internet to communicate, please use the form below to submit your inquiry. It is IMPORTANT that you complete all the fields in the inquiry form. We do not sell any information and respect the privacy of all persons submitting an inquiry.

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Telephone:

Live Customer Care Center

1-866-704-2826
Monday to Friday   8:00am to 5:00pm (CST)

Saturdays, Sundays and federal holidays please leave a message.  A mortgage specialist will contact you within 24 hours of the first business day.

Snail Mail:

Send your inquiries to:

• Benchmark Mortgage
• Attention: Customer Service
• 16901 N. Dallas Parkway Suite 208
• Addison, Texas 75001

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